Pricing
One price. Everyone covered when it counts.
Emergency email and chat in one per-user price for the people who sign in. Shared mailboxes, rooms and other addresses are covered free, so their mail never bounces either.
Break Glass emergency email and chat
$4 per user / month
Billed monthly. Or billed annually, two months free.
A user is someone with a Microsoft 365 license who can sign in. Prices in US dollars, plus any applicable tax. Pay monthly at $4, or yearly at $40 per user.
Everything included
- Emergency email at your own addresses
- Mail from the outage delivered to Outlook afterwards
- Each person’s last 7 days of mail, copied ahead of time
- Send from your own domain, landing in inboxes, not spam
- Sign in with Face ID, Touch ID, Windows Hello or a texted code
- Emergency chat with your Teams teams, channels and people
- One-to-one and group chats, threads and reactions
- Microsoft 365 checked every minute
- Switches on automatically, or after we confirm
- Sent mail copied into Outlook after recovery
- Your logo for your team
- Set up and watched by Asfalia
What it costs
A few examples. Shared mailboxes, rooms and other unlicensed addresses aren’t counted.
| People who can sign in | Billed monthly per month | Billed annually per year |
|---|---|---|
| 10 | $40 | $400 |
| 25 | $100 | $1,000 |
| 50 | $200 | $2,000 |
| 100 | $400 | $4,000 |
| 250 | $1,000 | $10,000 |
Shown in US dollars. Prices are also available in euros.
Common questions
Who counts as a user?
Anyone with a Microsoft 365 license and sign-in turned on: the people who can use Break Glass. Shared mailboxes, meeting rooms, disabled accounts and guests aren’t counted.
Do we pay for the time we’re actually down?
No. The price covers being ready: watching for outages, the copy of recent mail and your teams, and emergency email and chat whenever you need them. There’s no extra charge per outage.
Can we pay yearly, or in euros?
Yes. Pay monthly, or yearly and get two months free. Prices are in US dollars ($4 a month or $40 a year per user) or euros (€3.50 a month or €35 a year per user).
Is chat extra?
No. Chat is included for everyone covered by Break Glass email.
Is setup extra?
Talk to us. For customers we manage, setup is usually part of onboarding.
Be ready before the next outage.
Setup takes an afternoon. After that, Break Glass waits quietly until the day you need it.